Profile

Optimize core business processes through the targeted use of modern IT

Successful business is the result of innovative ideas, sustainable strategies and tailor-made IT solutions that provide companies with optimum support for their individual challenges. This always involves people who have the right mix of technological expertise and a sound understanding of the customer's business. With a team of over 9,900 employees at more than 60 locations within the adesso Group, we work daily as one of the leading IT service providers in the German-speaking world to bring our customers' projects to a successful conclusion.

We create digital experiences that inspire

A company is only as good as its customers perceive it to be. When we talk about digital experience (DX) or customer experience (CX), we mean customer experiences - all customer experiences - from the first (digital) contact to the conclusion of the purchase and beyond. We strive to make these experiences seamlessly positive - with a user-friendly brand image, well thought-out customer processes and technically high-performance implementation. We can help you with our broad specialist, technical and industry expertise.
adesso's “Digital Experience” division is a unique combination of creative agency, consulting and IT services - offering a holistic approach to mastering your challenges in the digital transformation. We support you in projects - agile, tailor-made and with a special passion for the perfect digital experience.

  • Conseil & Stratégie
  • Conception UX/UI
  • Marketing en ligne
  • Sites web & Portails
  • Commerce électronique
  • CRM
  • Gestion de l'information produit & Digital Asset Management
  • Plateforme de production marketing
  • Publication imprimée

Digital shopping experiences for B2C, B2B and D2C

We know from our many years of experience as a service provider: to remain profitable in the digital business in the long term, e-commerce providers must consistently align all processes with the customer. Today, customers are used to being able to order conveniently at any time and from anywhere. The customer journey should be consistent, efficient and convenient, regardless of the channel. Customer centricity is the prerequisite for companies to create a customer experience that impresses users.

What has long been standard in the consumer sector is also becoming increasingly widespread in the B2B environment. Suppliers now have to do more than just make their products and services available to their customers in store systems. In the “Age of Me”, the clear goal is to turn shopping into an experience. In the B2B sector, this means that customers also expect offers and functions of a customer portal in the online store.

Everything from a single source

As the Digital Experience division, we can offer your company a triad of strategic / technical consulting expertise with in-depth industry knowledge, creative agency and technical know-how.

In a multichannel-driven world, a seamless and impressive customer experience is crucial. Your customers expect a consistent and high-quality experience across all touchpoints. Whether print, online store or mobile app - we can help you to delight your customers at every touchpoint and exceed their expectations.

We offer comprehensive print publishing / data base publishing services to present your content professionally in traditional media as well. This ensures that your brand message is communicated consistently and effectively across all channels, whether digital or print.

Product Information Management (PIM) and Digital Asset Management (DAM) form the basis for high-quality data in all channels. With our PIM solutions, we ensure central and consistent management of all product information. Our DAM solutions help you to organize, store and provide digital content efficiently.

In both the B2C and B2B sectors, we work with you to create online stores that impress your users. Your customer experience is based on an appealing UX design and high-performance technology. With creative e-commerce solutions, you will inspire your users with custom-fit personalization and service orientation - and meet the requirements for good usability in any channel.

Videos

Please accept cookies to watch this video.

Downloads

Whitepaper

Firmenprofil

Contact

Streitfeldstraße 25
81637 München
Germany

Website

Region

D-A-CH, Europe